Niles®, The First Name In Custom
Installation®, today announced that it has been awarded CEPro’s 2012
Quest For Quality Award in the category of Shipping Policies.
According
to Niles President Mike Detmer, “Niles
is delighted with our customer response and we are honored to receive the CEPro
Quest for Quality award for our shipping policies. One of our keys to
success is just-in-time delivery, which enables all our valued dealers to
receive a complete and up-to-date assortment of products within three days,
anywhere in the country.”
“Reliability is a key factor, and Niles customer
service consistently exhibits excellence in policy and excellence in staff
support,” Detmer said. “Our representatives take personal ownership of each
request and see each client through to delivery, doing their very best to
exceed expectations. The bottom line is our dealers know that we’ll do whatever
it takes to get them what they need, when they need it, and it sets up apart
from other manufacturers.
The
second annual Quest For Quality Awards recognize readers’ selections of
manufacturers and distributors who lead the industry in several categories
including tech support, web site, marketing, shipping policies and more. The April 2012 issue of CEPro will feature an
article on the winners with verbatim commentary from the readers who voted.
About Niles®:
California-based Niles® is a 33-year-old brand
recognized as The First Name in Custom Installation®. Niles is a leading designer,
manufacturer and marketer of audio/video custom installation products and
accessories and is guided by its vision to be the world’s leading provider of
products and services that enable professional custom installers to design and
install systems that delight their customers. To that end, Niles pursues a
mission to provide solutions for end users that enable simple and easy access
to home entertainment and that integrate seamlessly with other low voltage
subsystems like lighting, Internet, security and HVAC in residential and light
commercial environments. Niles conducts its business with a promise to treat
its customers, employees, suppliers and stakeholders with fairness and respect
and to foster teamwork, innovation and a commitment to be the best in
everything it does. Additional information may be obtained by visiting www.nilesaudio.com.
About The AVC Group, LLC:
Headquartered
in Carlsbad, California, The AVC Group,
LLC is a portfolio of pre-eminent manufacturers and marketers of
state-of-the-art consumer and commercial audio, video, and control system
solutions. The AVC Group is comprised of the following industry leading brands:
Niles®, ELAN® Home Systems, Xantech®, ATON®
and Sunfire®. The AVC Group, LLC is a
subsidiary of Nortek, Inc.’s (www.nortek-inc.com) Home Technology Group.
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