In a move designed to accelerate the sharing of
product, installation, and service related information among its growing and
expanding dealer base, ELAN® Home Systems today announced the launch of a new
online Tech Forum. The launch closely
coincides with the introduction of the brand’s new, state-of-the-art consumer
facing web site at www.elanhomesystems.com.
According to Joe Lautner, Manager of Business
Development and Project Management at ELAN Home Systems, the new Tech Forum is
available exclusively to authorized ELAN dealers, who can now access the forum
24/7/365 after entering into the password-protected dealer section of the new
web site. “Coincident with the launch of
our totally new web site, we are taking our dealer support programs to a whole
new level and the round-the-clock availability of this new Tech Forum is one
example of our commitment to accelerate the distribution and sharing of
information that will help our dealers to sell and install ELAN g! systems to
every type of residential and commercial customer they serve.”
Indeed, the new ELAN Tech Forum takes the
old-fashioned idea of a bulletin board and redefines it for a new generation of
dealers. Anchored by carefully
pre-selected subject matter information threads, as well as a new search engine
that allows dealers to instantaneously comb through product information to find
the exact information they need when they need it most, the new Tech Forum is
actively monitored by trained ELAN technical support specialists who respond to
every dealer question.
“We
are very excited to offer ELAN dealers an online community, where they can come
together and get the answers they need in the simplest way possible. With our
fantastic new search engine, finding specific answers to dealer issues is no
longer like finding a needle in a haystack. Instead of having to search through
extensive documents and manuals, dealers can now simply run a search for the
issue they are having and find an answer right away.“
Thanks
to the informal nature of the forum, which is available to dealers at all hours
of the day, the members of the ELAN team are not the only ones who can help
solve problems. Dealers are also encouraged to provide advice when
knowledgeable about an issue that a fellow dealer posts. Though all answers
offered by dealers are monitored by ELAN for complete accuracy, the
peer-to-peer assistance has been beneficial in establishing a welcoming online
venue where dealers can comfortably seek help.
“Not
only is this a great resource for problem solving and 3rd party
integration tips, but dealers can also inspire each other and network with one
another,” said Eric Wieland, Technical Services Manager. “The tech forum is
another way for dealers to get the information they need when they need it.
Different people like different resources. The more options available to solve
problems and build a concrete knowledge base, the better.”
Since
its initial Beta launch this past October, there has been a steady increase of
dealers joining the forum and getting in on the undeniable resourcefulness of
the site. The forum averages five new members and 30 posts a day, and is sure
to grow even larger as word-of-mouth spreads about the benefits of this
collective online community for ELAN dealers.
About ELAN Home Systems:
Since 1990 ELAN® Home Systems has been an industry leading
manufacturer of innovative, award-winning Multi-Room audio/video systems. ELAN
systems were the first to integrate audio, video, phones and third-party
products to create a seamless, easy-to-use "whole-house" solution. ELAN
systems and products are distributed through a comprehensive channel of select
Dealers and Distributors throughout the United States, Canada and more than 58
countries worldwide. ELAN Home Systems is part of The AVC Group. To learn more,
visit www.elanhomesystems.com.
About The AVC Group, LLC:
Headquartered
in Carlsbad, California, The
AVC Group, LLC is a portfolio of pre-eminent manufacturers and marketers of state-of-the-art
consumer and commercial audio, video, and control system solutions. The AVC
Group is comprised of the following industry leading brands: Niles®, ELAN®
Home Systems, Xantech®, ATON® and Sunfire®. The AVC Group, LLC
is a subsidiary of Nortek,
Inc.’s
Home Technology Group.
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