Monday, March 28, 2011

ELAN Home Systems Wins CE Pro's First-Ever Quest For Quality Gold Award For Training Programs

Proving that innovation and dedication to educating dealers and installers is the backbone of its customer support service, ELAN Home Systems today received CE Pro’s first-ever Quest For Quality Gold Award for Training Programs. Voted on by the readers of CE Pro, this award recognizes ELAN’s suite of training services as among the best in the industry.

To instruct dealers and installers most effectively, ELAN Home Systems has developed programs that meet each customer’s unique training requirements. In addition to regional in-person training classes, ELAN has been offering the best in remote training since 2003, when it debuted ELAN U, the first-ever online installation-training program. To date, installers have taken more than 300,000 classes at ELAN U.

Most recently introduced within ELAN U is the ELAN g! School training program for its new g! Series Home Control System. The ELAN g! School introduced a breakthrough, industry-first online software simulator where users can practice setting up the g! software before ever touching a physical unit. Available wherever you are, whenever you need it, ELAN U is the easiest, fastest training method available today.

“Providing our dealers and installers with the industry’s best training services benefits everyone,” remarked ELAN President Paul Starkey. “Online access to a full range of training classes lets dealers and installers learn cost-effectively on their own schedule and cuts travel costs, and it allows us to get live feedback on what dealers want to see included in the training, making the program better every day.”

The company constantly updates ELAN U and adds classes that are then immediately available to all subscribing members. What’s more, the installers and dealers that attend face-to-face training automatically get a full year of free access to ELAN U, a $125 value. ELAN U currently offers nearly 300 ELAN and Sunfire courses, and by the end of 2011 the ELAN g! School will expand to feature up to 150 unique courses. ELAN U has been the recipient of the CEA Mark of Excellence Award for Best Training and Support Programs and the Inside Track Certificate of Excellence for Best Dealer Training.

ELAN’s flagship product is the g! Series Home Control System, which provides users with the most uniform and intuitive icon-based control from their favorite devices, including TVs, touch screens, touch pads, PCs, iPhones, and iPads. The standardized interface works across platforms, so that the trendy g!Mobile app users love on the iPhone appears and works similarly on ELAN touch screens, valets and handheld remotes as well as users' televisions and mobile devices. And the system's IP backbone makes it just as easy to control the system from across the room as across the globe.

Individual apps for each subsystem allow the user to control security, climate, lighting, media, irrigation, pool/spa, messaging, video and photos with the flick of a finger. Access is fast and secure through any ELAN home interface or globally with mobile Internet enabled devices like the iPhone, iPod Touch, iPad, Netbooks, and PC Tablets. Since the intuitive interface empowers users with personalized scheduling and detailed history views, high consumption subsystems like lighting and climate can be closely monitored and managed for a greener lifestyle - and substantial energy savings.

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