Niles®, The First Name In Custom Installation®, today announced that it has been awarded CEPro’s 2012 Quest For Quality Award in the category of Shipping Policies.
According to Niles President Mike Detmer, “Niles is delighted with our customer response and we are honored to receive the CEPro Quest for Quality award for our shipping policies. One of our keys to success is just-in-time delivery, which enables all our valued dealers to receive a complete and up-to-date assortment of products within three days, anywhere in the country.”
“Reliability is a key factor, and Niles customer service consistently exhibits excellence in policy and excellence in staff support,” Detmer said. “Our representatives take personal ownership of each request and see each client through to delivery, doing their very best to exceed expectations. The bottom line is our dealers know that we’ll do whatever it takes to get them what they need, when they need it, and it sets up apart from other manufacturers.
The second annual Quest For Quality Awards recognize readers’ selections of manufacturers and distributors who lead the industry in several categories including tech support, web site, marketing, shipping policies and more. The April 2012 issue of CEPro will feature an article on the winners with verbatim commentary from the readers who voted.
California-based Niles® is a 33-year-old brand recognized as The First Name in Custom Installation®. Niles is a leading designer, manufacturer and marketer of audio/video custom installation products and accessories and is guided by its vision to be the world’s leading provider of products and services that enable professional custom installers to design and install systems that delight their customers. To that end, Niles pursues a mission to provide solutions for end users that enable simple and easy access to home entertainment and that integrate seamlessly with other low voltage subsystems like lighting, Internet, security and HVAC in residential and light commercial environments. Niles conducts its business with a promise to treat its customers, employees, suppliers and stakeholders with fairness and respect and to foster teamwork, innovation and a commitment to be the best in everything it does. Additional information may be obtained by visiting www.nilesaudio.com.
About The AVC Group, LLC:
Headquartered in Carlsbad, California, The AVC Group, LLC is a portfolio of pre-eminent manufacturers and marketers of state-of-the-art consumer and commercial audio, video, and control system solutions. The AVC Group is comprised of the following industry leading brands: Niles®, ELAN® Home Systems, Xantech®, ATON® and Sunfire®. The AVC Group, LLC is a subsidiary of Nortek, Inc.’s (www.nortek-inc.com) Home Technology Group.